Company Information
Company name: K-Loulux
Legal representative: Kouyate Mbalou
Contact email address: info@k-loulux.com
Product prices and charges
Our product prices include VAT and are stated in Japanese yen (JPY). Delivery costs and other potential charges are added during the ordering process.
Payment method
We accept payment by credit card. Information is processed securely.
Delivery time
Orders are processed within 2-3 business days after payment confirmation. The delivery time depends on the destination and the chosen delivery method.
Return and refund policy
You have 14 days after receipt to return an item. Return shipping costs are the responsibility of the buyer. Refunds will be issued within 5 business days after receipt of the returned items.
Cancellation terms
Orders can be cancelled before shipment. Once shipped, the order can no longer be cancelled and must be returned.
Complaints
For any complaints, please contact us by email at info@k-loulux.com. We are committed to processing your request within 48 hours.
Personal data protection
We collect and process your personal data solely for the processing of your orders and the improvement of our service. To learn more, consult our Privacy Policy.
Social media
You can view our products and services on our social media:
- Instagram: k_loulux
- X (Twitter): @k_loulux
- Facebook: loulou creation
This information is provided for guidance only and does not constitute legal advice. We recommend that you have it reviewed by a legal professional, particularly given the international nature of K-Loulux's activities (Japan/France).